{"id":4249,"date":"2025-09-11T16:54:04","date_gmt":"2025-09-11T16:54:04","guid":{"rendered":"https:\/\/richs.com.vn\/?page_id=4249"},"modified":"2025-12-08T18:00:36","modified_gmt":"2025-12-08T18:00:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/richs.com.vn\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"block hero\" >\n    \n        <div class=\"background hero-style-default height-default\" style=\"background-image:url(https:\/\/richs.com.vn\/wp-content\/uploads\/2025\/09\/FAQ-Banner.jpg);\">\n                <div class=\"overlay gradient\" style=\"opacity: 0;\"><\/div>\n        <div class=\"container\">\n            <div class=\"flex\">\n                <div class=\"content\">\n                                                                <h1 class=\"title lang_vi_font lang_en_font center padding-default\">FAQ ANSWERS<\/h1>\n                                                                                                <\/div>\n                <!--CTA BUTTON START-->\n                                <!--CTA BUTTON END-->\n            <\/div>\n        <\/div>\n    <\/div>\n        \n<\/section>\n\n\n<section class=\"block faqs default-padding\" >\n    <section class=\"freal-faqs-container my-5\" style=\"background-image: url('');\">\n    <div class=\"freal-faqs container\">\n                    <h1 class=\"color-red-freal ff-back-freal flex justify-content-start\">Frequently Asked Questions<\/h1>\n                <div class=\"accordion\">\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">How can I become a distributor or reseller?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>To learn more about Rich\u2019s partner requirements and evaluation standards, please leave your contact information on <em><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/richs.com.vn\/en\/get-in-touch\/\">\u201cContact Us\u201d page,<\/a><\/strong><\/span><\/em> our team will reach out to you as soon as possible.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Where can I buy your products in my area?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <h4>1. If quantity &lt; 100 cases:<\/h4>\n<p>Please visit our e-commerce site <strong><span style=\"text-decoration: underline;\"><em><a href=\"https:\/\/shop.richs.com.vn\/\">Rich&#8217;s Mall<\/a><\/em><\/span>\u00a0<\/strong>or contact the nearest distributor in your area.<\/p>\n<h4><\/h4>\n<h4>2. If quantity \u2265 100 cases:<\/h4>\n<p>For bulk orders, please contact our sales team directly via <strong> email <a href=\"mailto:ChamSocKhachHang@rich.com\" target=\"_blank\" rel=\"noopener\">ChamSocKhachHang@rich.com<\/a> <\/strong> or <strong>s\u1ed1 \u0111i\u1ec7n tho\u1ea1i <a href=\"tel:028 3866 4789\">028 3866 4789<\/a><\/strong> for consultation and order confirmation.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">How long does delivery take?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>The delivery time depends on the shipping address and the order processing status of the store. You may contact our Customer Service via <strong>Hotline <a href=\"tel:028 3866 4789\">028 3866 4789<\/a><\/strong> or <em><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/zalo.me\/richproductsvietnam\">Zalo OA<\/a><\/strong><\/span><\/em>\u00a0for free support.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Do you offer express delivery?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>Yes, we offer same-day express delivery for certain order quantities in Ho Chi Minh City, Hanoi, Da Nang, and Can Tho (applicable for the <strong><span style=\"text-decoration: underline;\"><em><a href=\"https:\/\/shop.richs.com.vn\/\">Rich&#8217;s Mall<\/a><\/em><\/span><a href=\"https:\/\/shop.richs.com.vn\/\">.)<\/a><\/strong><\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Do you issue VAT invoices?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>Yes, please <strong>provide your company details when placing the order<\/strong> so we can issue a VAT invoice.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Are there any promotions or discount codes available?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>We regularly have promotions. Please follow our <strong><em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.facebook.com\/RichProductsVietnam\">Facebook Rich Products Vietnam<\/a><\/span><\/em>\u00a0(Bakery Channel) <\/strong>or <strong><em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.facebook.com\/ICEHOTVietnam\">Facebook ICEHOT Vietnam<\/a><\/span><\/em> (Food Service Channel)<\/strong>.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">What is the process for returning or exchanging a product?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>Please contact the store <strong>within 24 hours<\/strong> for support. We will assist with product exchange\/return in accordance with our warranty policy and are committed to protecting your rights.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">I need advice on choosing the right ingredients. Who should I contact?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>You can contact our Customer Service team via <strong>Hotline <a href=\"tel:028 3866 4789\">028 3866 4789<\/a><\/strong> or <em><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/zalo.me\/richproductsvietnam\">Zalo OA<\/a><\/strong><\/span><\/em>\u00a0for free support.<\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Are there a user guide and recipes for the product?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>Yes, you can find them in the 'Recipes' section on<strong>\u00a0<em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/richschannel.com\/vn\/vi\/home\/\">Rich&#8217;s Plus<\/a><\/span><\/em><\/strong>\u00a0or on our <em><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.youtube.com\/@RichProductsVietnam\">YouTube Rich Products Vietnam<\/a><\/strong><\/span><\/em><\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                            <div class=\"accordion-item mb-4\">\n                    <button class=\"accordion-header flex justify-content-between\" style=\"background-color:#BA0C2F;\">\n                        <span class=\"color-white-freal ff-back-freal\">Are there any community groups or fanpages for learning?<\/span>\n                        <span class=\"color-white-freal\" style=\"display:none;\">&#8211;<\/span>\n                        <span class=\"color-white-freal\">+<\/span>\n                    <\/button>\n                    \n                    <div class=\"accordion-content\">\n                        <hr style=\"border: 1px solid #212F37;opacity: 0.2;\" class=\"m-0\">\n                        <div class=\"flex flex-column p-4\">\n                            <!--<p class=\"ff-medium-freal mb-0\"><\/p>-->\n                                                            <div class=\"editor-content-card my-2\">\n                                    <p>We regularly share creative recipes and tips on our <span style=\"text-decoration: underline;\"><em><strong><a href=\"https:\/\/www.facebook.com\/RichProductsVietnam\">Facebook Rich Products Vietnam<\/a><\/strong><\/em><\/span>\u00a0and <em><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.facebook.com\/ICEHOTVietnam\">Facebook ICEHOT Vietnam<\/a><\/strong><\/span><\/em><\/p>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                    \n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<script>\n    document.addEventListener('DOMContentLoaded', function() {\n        document.querySelectorAll('.accordion-header').forEach(header => {\n            const icons = header.querySelectorAll('span');\n\n            header.addEventListener('click', () => {\n                const content = header.nextElementSibling;\n                content.classList.toggle('active');\n                \n                if (content.classList.contains('active')) {\n                    icons[1].style.display = 'inline'; 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